Terms & Conditions - Technical Services Company in Dubai | 24/7 Support TSD

1. Contracting Parties & Licensing Authorization

These Terms & Conditions constitute a legally binding service agreement between the client ("Customer", "Property Owner", or "Tenant") and Technical Services Dubai (operating under Brand TSD), an officially registered civil technical services enterprise under Government of Dubai Department of Economy and Tourism (DET) Professional License #1255532. We operate as a full-scope Technical Services Company in Dubai with 24/7 Support, complying with Dubai Municipality and DEWA standards.

2. 24/7 Support & Emergency Dispatch Service Level Agreement

Brand TSD maintains dedicated 24/7 Support across residential, commercial, and industrial properties in 79 Dubai communities and broader UAE areas.

• Emergency Dispatch Target: For critical emergencies (e.g., active burst water pipes, catastrophic ceiling leaks, complete power failure, or total AC cooling breakdown during extreme summer months), our mobile technical response units aim to arrive within 30 to 45 minutes of booking confirmation.
• Standard Scheduled Service: For non-emergency maintenance, scheduled inspections, or renovation consultations, appointments are confirmed within specified 2-hour arrival windows.
• Continuous WhatsApp Desk: Our 24/7 WhatsApp triage desk allows clients to send real-time pictures and videos to receive initial diagnostic guidance and expedited dispatch.

3. Upfront Pricing & Itemized Written Quotations

Brand TSD strictly rejects unauthorized surprise billing. Our billing process operates under clear contractual rules:

• Diagnostic Inspection: When an on-site physical inspection is necessary, a nominal diagnostic assessment fee is communicated prior to dispatch. If the customer proceeds with the repair, the inspection fee is credited directly towards the final repair total.
• Written BOQ Approval: No mechanical, electrical, plumbing, or civil repairs proceed without the customer's prior verbal or digital approval (via WhatsApp or email) of an itemized Bill of Quantities (BOQ).
• Transparent Rates: All quoted rates are presented in UAE Dirhams (AED) and clearly indicate whether Value Added Tax (VAT 5%) and parts replacement costs are included.

4. Multi-Trade Workmanship Warranties

All services executed by Brand TSD licensed tradesmen are backed by written warranties:

• 90-Day MEP Workmanship Warranty: Covers general air conditioning servicing, electrical fault troubleshooting, and plumbing pipe repairs for 90 days from the date of completion.
• 1-Year Renovation & Fit-Out Warranty: Covers architectural cabinetry, gypsum ceilings, tile installation, and general fit-out works executed under contract.
• Up to 10-Year Waterproofing Warranty: Certified combo roof waterproofing and bathroom membrane applications include a multi-year warranty certificate.
• Warranty Exclusions: Warranties do not cover damage resulting from customer misuse, unapproved third-party modifications, physical tampering, or catastrophic force majeure events (e.g., municipal grid surges or natural flooding).

5. Spare Parts & Technical Standards

Brand TSD exclusively procures brand-genuine, manufacturer-approved replacement components (e.g., Copeland/Danfoss AC compressors, Schneider Electric/ABB breakers, Belimo valves, Grohe plumbing fixtures, and Jotun paints). Parts manufacturer warranties are passed directly to the client.

6. Property Access, NOCs & Developer Permits

The Customer is responsible for ensuring reasonable access to the property (including access to community security gates, electrical meter rooms, and roof chiller units). For major renovation works, Brand TSD engineering coordinates required Developer NOCs (e.g., Emaar, Nakheel, DAMAC) and Dubai Municipality permits in partnership with the property owner.

7. Cancellation & Rescheduling

Scheduled service appointments may be rescheduled or cancelled without penalty up to 2 hours prior to the agreed arrival window. For emergency dispatch orders where a mobile technician has already been mobilized and arrived at your location, a standard call-out diagnostic fee may apply.

8. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable Federal Laws of the United Arab Emirates. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the competent civil courts of Dubai, UAE.

9. Customer Support & Official Inquiries

For service bookings, warranty inquiries, or formal correspondence with Brand TSD: