Privacy Policy - Technical Services Company in Dubai | 24/7 Support TSD

1. Company Identity & Scope

This Privacy Policy applies to all services, online inquiries, quote submissions, and mobile dispatch interactions provided by Brand TSD ("Technical Services Dubai", "TSD", "we", "us", or "our"), operating under Government of Dubai Department of Economy and Tourism (DET / DED) Professional License #1255532. We operate as an authorized Technical Services Company in Dubai with 24/7 Support, headquartered in Business Bay, Dubai, United Arab Emirates.

2. Personal Information We Collect

When you request technical assistance, book scheduled property maintenance, or communicate with our 24/7 support dispatch desk, we collect only information strictly necessary to fulfill your service request:

• Contact Identifiers: Name, telephone number, WhatsApp contact number, and email address.
• Property & Location Data: Villa/apartment number, building or community name (e.g., Dubai Marina, Palm Jumeirah, Arabian Ranches, JVC), geographic coordinates, or location pin for technician routing.
• Service Scope Evidence: Photos, voice notes, or videos of maintenance faults (e.g., leaking pipes, AC error codes, water damage, electrical distribution panels) voluntarily submitted via WhatsApp or our online quote form.
• Technical Device & Browsing Telemetry: IP address, device type, browser metadata, and referring URL captured automatically for security, anti-spam validation, and operational reliability.

3. Purpose and Legal Basis for Processing

We process your personal information under the following legitimate grounds:

• Contract Execution & Emergency Dispatch: To dispatch certified technicians to your location within our promised 30–45 minute window, diagnose faults, and carry out approved technical works.
• Upfront Pricing & BOQ Generation: To assess diagnostic requirements and provide transparent, itemized written quotes with zero hidden surcharges.
• Warranty Administration: To record service history and honor our written 90-day MEP repair warranty, 1-year renovation warranty, and 10-year waterproofing warranty.
• Safety & Regulatory Compliance: Adhering to DEWA wiring safety, Dubai Municipality civil codes, and UAE commercial accountability mandates.

4. 24/7 Support & WhatsApp Communication Policy

Brand TSD operates direct 24/7 Support via WhatsApp and telephone. When you communicate with our 24/7 dispatch desk:

• Your WhatsApp phone number and messages are used solely to triage your maintenance inquiry and coordinate technician arrival.
• We never distribute, rent, or sell client phone numbers to third-party telemarketers or external advertisers.
• Technicians assigned to your premises are bound by strict non-disclosure and professional conduct agreements regarding property access and privacy.

5. Data Storage, Security & Retention

We implement modern industry-standard security measures including SSL/TLS encryption across our website, secure database architecture, and strict access control for internal customer logs. Personal data related to technical service orders is retained only as long as necessary to fulfill warranty obligations, tax accounting, and statutory requirements under UAE commercial law.

6. Cookies and Tracking Technologies

Our website uses essential first-party cookies to preserve your browsing session, anti-fraud verification tokens (CSRF tokens), and aggregated analytics to monitor system performance. You may modify your browser settings to decline non-essential cookies at any time without impacting your ability to request services.

7. Your Rights under UAE Law

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, request deletion of your data once warranty and legal retention periods expire, or restrict specific processing activities.

8. Contacting Our Data & Legal Desk

If you have questions, feedback, or data privacy requests regarding Brand TSD or our 24/7 support infrastructure, please contact us: